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eSIM not working? Go through these checks in order
When an eSIM fails, it is nearly always one of four causes: the line is switched off, data roaming is off on that line, the phone is carrier locked, or the code has been used already. Work down from the top and stop once you have signal.
All destinationsPick your destination
Check the line before the plan
Usually the profile is installed but turned off, or another line is set for mobile data. Both take two taps in settings.
You need internet to install
An eSIM downloads, so you need Wi-Fi or a second working line. Install it at home and it switches on the first time it finds a network abroad.
A few problems have no fix
Each code installs one time, and a carrier locked phone refuses any other profile. Finding that out in five minutes beats finding out in an hour.
Three small steps, then you are off
- 1
Choose a destination
Look up a country or a region. Prices appear in your own currency.
- 2
Install it at home
Scan the QR code before you leave. Nothing to swap, no SIM tray.
- 3
Switch on when you land
Turn the eSIM on after landing and you are online. Your usual number stays in the phone for calls and messages.
Good to know
- My eSIM shows no service. Where do I start?
- Make sure the line is on, that it is the line chosen for mobile data, and that data roaming is switched on for it. After that, choose the network manually instead of leaving it on automatic.
- Is it possible to install an eSIM with no Wi-Fi?
- Only when the phone has a second data line that works. The profile comes over the internet, so without any connection it cannot be delivered.
- I scanned the QR code a second time and now nothing works
- A code installs one profile, one time. Scanning a used code again has no effect, because the profile already sits on a phone and must be recovered from that phone or replaced.